Return and Refund Policy of Vancore
At Vancore, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy is designed to ensure maximum satisfaction under clear conditions. Please read the following guidelines carefully.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except promotional/sale items. Sale items are excluded from this guarantee.
No Refund for Sale Items
Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even if the sizing is incorrect.
Return Costs
Customers are responsible for the shipping costs of returns. Vancore does not reimburse return shipping and is not liable for costs incurred during the return process. See our terms and conditions for complete information.
No Cancellations or Refunds on Active Orders
After an order has been placed, it cannot be cancelled or refunded before delivery.
This policy ensures accurate processing, protects our logistics and inventory system, and guarantees that every customer receives their order as expected.
If you wish to return an item after receiving it, please follow our standard return and refund procedure.
Deadline for Return Notification
Returns must be reported within 14 days of receiving the item. After this period, returns will no longer be accepted. Please respect this deadline to be eligible for a return.
Exchanging Sale Products
Sale items cannot be exchanged, even if the sizing is incorrect. Please ensure you select the correct size before purchasing.
100% Guarantee on Defective Items
We offer a full guarantee on defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
Return Process
To initiate a return, send an email to
Once your return is approved, you will receive detailed instructions to complete the process.
Obligation to Provide a Return Form
Returns without a completed return form cannot be processed. Please include this form with your return to ensure correct handling of your request.
Contact Information
If you have questions or concerns about this Privacy Policy, please contact us:
Company Name: VANCORE LTD
Company Registration Number: 16993548
Registered Office Address: 24-26 Arcadia Avenue, Fin009, London, N3 2JU, United Kingdom
Email:
Business Hours: Monday – Friday, 9 AM – 5 PM (CET)